Delivery
Unless specifically agreed, the Works are only delivered after full payment.
Unless specifically agreed, Delivery will be made to the address communicated by the Buyer.
Transport is provided by the delivery company determined by the Vanessa Genachte website.
Delivery costs depend on the country and region of delivery, as well as the delivery method. Delivery dates indicated at the time of finalizing the Order are only estimates. They are not guaranteed and cannot be invoked against the Vanessa Genachte website.
Except in the case referred to in the following paragraph, the Vanessa Genachte site insurance covers the transport of the Work.
If the Buyer wishes to use the delivery company of his/her choice, he/she can specify this to the Vanessa Genachte website. If applicable, shipping costs are his responsibility. The risks are transferred and the responsibility of the Vanessa Genachte website ceases when the Work is taken over by the delivery company chosen by the Buyer.
Return
The Buyer has no right of termination, cancellation or withdrawal unless he falls within the application of the following paragraph.
In the event of distance selling or selling outside the usual place of business of the Vanessa Genachte website to consumers within the meaning of Article I.1, 2° of the Code of Economic Law (hereinafter ‘CDE’), in application of Book VI, Title 3 CDE, the consumer has the right to notify the Vanessa Genachte website that he/she renounces the purchase, without penalty and without giving any reason, within 14 calendar days from the day following the delivery of the Work. This is their right of withdrawal.
The consumer does not, however, have the right of withdrawal in the event that he has ordered the Work according to his own specifications, for example without these elements being restrictive, when he has requested a particular framing of the Work, a printing specific to the print, a portrait of himself to the Artist, a personalized Work, etc…
This right of withdrawal does not belong to the Professional Buyer.
Notification of withdrawal must be made using the return form available on the following Website: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf
The consumer Buyer’s right of withdrawal is subject to the return of the Work in perfect condition within 14 working days of sending the aforementioned form. The returned Work must be sent in its original condition, in its original packaging also in perfect condition and with its accessories (certificate of authenticity in particular). After the 14-day period or in the event of deterioration, the Vanessa Genachte website will no longer be able to accept the return and may send it back to the sender.
The return will be made, under the responsibility of the Buyer, to the address communicated by the site Vanessa Genachte.
All return shipping costs are the responsibility of the Buyer. The refund of the purchase will take place within 30 days following receipt of the Work by the Vanessa Genachte website, provided that all return conditions have been strictly respected. The amount reimbursed will, in all cases, be limited to the amounts actually paid to the Vanessa Genachte site by the Buyer.
For more information on our term of sales, you can consult them on our site.
Need help?
Contact us by email at vanessagenachte@gmail.com for any questions relating to deliveries, returns and refunds.
